Primary: 7-day free trial, including one Tuesday Zoom while active, then £15/month. Pro: £25/month plus a one-off £100 triage fee with your first payment. Elite: £45/month plus a one-off £100 triage fee with your first payment. All plans renew automatically each month until cancelled.

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The £100 triage fee covers your initial triage session and case assessment. It is separate from your monthly membership. Payment alone does not mean that triage has been provided or that the fee is non-refundable.

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Cancel before your next renewal through your website account to stop the next monthly payment. No five-day notice is required. You can also email matron@equality4blacknurses.com, identifying your membership. For ordinary subscription cancellation, the time we receive your email counts. You do not need to wait for our approval.

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Primary trial: cancel before your 7-day trial ends and you will not be charged the first £15 payment. Trial access continues until the trial ends.

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Paid membership: cancelling stops renewal. Your access continues until the end of the period you have paid for. Stopping renewal does not normally give a refund for that period, subject to your legal rights below.

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Your legal rights: where UK consumer cancellation rules apply, you normally have until the end of 14 days after the day you enter the relevant contract to cancel without giving a reason. This is separate from the 7-day trial. Email us or make another clear statement that you wish to cancel. A statutory cancellation notice sent before the deadline is in time.

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Triage refunds during an applicable cooling-off period:

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Before triage starts: we will refund the £100 in full.

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If triage has partly been provided: we will refund the balance after any lawful, proportionate charge for the service already supplied. This charge applies only if you expressly requested an early start and we gave you the required cancellation and charging information.

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If triage has been fully provided: your cooling-off right ends early only if you expressly requested an early start and acknowledged beforehand that you would lose that right when both your initial triage session and case assessment were complete. Otherwise, cancellation and refunds are handled according to your statutory rights.

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Any refund due will be made without undue delay and within 14 days of us being informed of your cancellation, using your original payment method unless you agree otherwise, without a refund fee. Nothing in these terms limits your statutory rights, including where services are not provided as agreed.

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​Please review the membership benefits below before payment.

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Once both your initial triage session and case assessment have been completed, we do not offer discretionary refunds of the £100 triage fee; this does not affect any mandatory statutory cancellation, refund or other rights.